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Last Updated: 02nd April 2008 08:43:38 pm

When running License Statistics, you may see something similar to the following in the License Statistics log:

[2007-08-20 15:47:09] Ready for querying...
[2007-08-20 15:47:09] Starting monitor of @btpssrv017!
[2007-09-13 23:02:00] FAIL: Unable to write database for vendor adskflex!

This error is usually caused by a 3rd party application, such as antivirus or backup software, locking the database files. In some cases, this could also be due to not having all files and directories unzipped into the License Statistics directory. Try the following steps to troubleshoot the problem, checking after each step to see whether the problem is resolved and proceeding to the next step if necessary:

1. Check that all files and directories contained in the License Statistics zip file were extracted into the License Statistics directory. Some zip utilities may not unpack empty directories, so especially check that the directories XML, DB, LOG and HTML exist in your License Statistics directory.
2. Temporarily disable any antivirus or backup software and check to see whether it resolves the problem.
   
3. If step 1 doesn't resolve the problem, disable any other software that could potentially do file locking on the database files.
4. If the above steps don't resolve the problem, use a process monitor to observe any file locking that is occurring to identify what is locking the files.