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Last Updated: 25th October 2011 05:47:17 am

Normally, License Statistics works correctly with IBM LUM when the i4blt utility, which is part of IBM LUM, is correctly configured. An i4blt error indicates your IBM LUM setup is incorrect. Your license server must be configured properly to use License Statistics, so you must resolve any i4blt errors before you can use License Statistics with IBM LUM.

In addition, your IBM LUM client must be configured properly for the current user running License Statistics. The IBM LUM configuration is specific to a particular user instead of a system. While i4blt may be working properly for the user currently logged in, issues may appear for other accounts. You must either correctly configure those accounts or modify the service to be started by the user that is correctly configured with i4blt.

To troubleshoot IBM LUM issues, try running the following i4blt troubleshooting commands (as documented in the Troubleshooting section of the License Statistics Manual):

i4blt -s -lc -k -n host
i4blt -s -lco -k -n host
i4blt -ll -k -n host

(Where host is the host appropriate for your license server.)

Depending on the error you're getting, use the following methods to resolve the problem.

Unable to query license server (i4blt error ADM-10037: There are no active license servers)

If your log includes an error that you are unable to query the license server machine, running the i4blt  troubleshooting commands given above may result in an i4blt error similar to the following:

C:\IFOR\WIN\BIN>i4blt -s -lc -k n 172.16.8.30
i4blt Version 4.6.8 Windows -- LUM Basic License Tool
(c) Copyright 1995-2004, IBM Corporation, All Rights Reserved
US Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
(c) Copyright 1991-1997 Gradient Technologies Inc., All Rights Reserved
(c) Copyright 1991,1992,1993, Hewlett-Packard Company, All Rights Reserved
ADM-10037: There are no active license servers

For help resolving this error, you should contact IBM Technical Support or visit their support websites:
http://www.ibm.com/search/csass/search?q=ADM-10037&sn=spe〈=en&filter=collection:stgsysx,dblue,ic,pubs,devrel1∏=H721465T65238T30

Some information can also be found on this unofficial forum:
http://www.coe.org/Collaboration/DiscussionForum/ActiveDiscussions/tabid/210/aff/6/aft/124897/afv/topic/Default.aspx

The most common solutions for this error are:

• Upgrade IBM LUM to the latest version. Version 4.6.8.13 contains a number of important fixes.

• LUM 4.6.8.13 has introduced a new i4ls.ini parameter named AuthCallBack. Use of AuthCallBack=no on the LUM 4.6.8.13 license server is recommended for improving performance in slow or unstable networking environments, especially on Wide Area Networks, and is also recommended when there have been problems communicating across firewalls with older LUM levels installed.

• Check user privileges. You need to be root to connect to the license server.

• Configure the IBM LUM server using the i4blt utility.

1. Do not specify the port number for the IBM LUM server in the xflicstat.cfg file.
2. Use the server name instead of the IP address in the xflicstat.cfg file.
3. If the LUM server is not local to the machine running License Statistics, the I4LS file must contain all the license servers.
   
   The default location for the I4LS file is: C:\Documents and Settings\All Users\Application Data\IBM\LUM\I4LS.INI
   
   The syntax for the I4LS file is:
   
   NumDirectBindServers=2
   DirectBindServer1=ip:192.168.xx.xxx[1515]
   OS2NetbiosServer1=no
   DirectBindServer2=ip:192.168.xx.xxx[1515]
   OS2NetbiosServer2=no