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Last Updated: 19th January 2011 01:53:26 pm

When importing a log to License Statistics, you may see a warning similar to the following in the License Statistics log:

[2011-01-16 08:30:56] NOTICE: Importing log file C:\Program Files\X-Formation\License Statistics\importlog\slbfd.rl. Depending on file size importing can take several hours!
[2011-01-16 08:30:58] WARNING: Ignoring the negative user status from log!

This error is caused by an unmatched checkout/checkin combination, which can occur if the user has currently borrowed licenses before the logging starts. The log may contain additional borrow checkins. They will be ignored and the warning will be recorded.

Normally, this warning does not indicate an ongoing problem. However, if the number of warnings is high, this may indicate a broken log file or errors parsing. In this case, you can send the import log to X-Formation support (support@x-formation.com) for investigation.