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| What should I do if my maximum user count is exceeded? |
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Article ID: 109
Last Updated: 20th February 2012 07:50:37 pm
The terms of your License Statistics license agreement include limits on the maximum concurrent users and license servers that can be monitored. More information about how users are counted and what happens when allowed limits are exceeded can be found in the License Statistics online documentation: Contact us to upgrade your License Statistics license if you need to monitor more users.
Description
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From a customer email:
> Mr. Eberth from KBA just sent me a mail:
> - in the past 4 weeks he had one time a peak of 589 monitored
licenses. His License
> Statistics license is limited to monitor 500 licenses. What
happens if the number of
> monitored licenses exeeds the max. number of allowed licenses to
monitor?
> Is there a "tolerance" if this happens very rarely or do they have
to puchase additional
> licenses immediately?
> If they exceed the license count then the software will stop and
they must purchase more licenses. There is no threshold currently.
We've considered just blocking the service temporarily but this has not
been done so far.
I have a hard time to see how this can happen rarely though. This means
that 89 users would not use their applications for a single day? The
usage numbers are typically consistent with the applications being
monitored. The obvious solution is to monitor less applications or pay
for what you use.
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