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What should I do if License Statistics stops running because my maximum license count is exceeded?
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Article ID: 109

Last Updated: 16th May 2011 02:49:21 pm

The terms of your License Statistics license agreement include limits on the maximum concurrent license usage and total license usage that can be monitored. The concurrent license usage is the number of licenses monitored recently, and the total license usage is the sum of all users monitored in the past 14 days. If you exceed these limits, License Statistics will stop running and the log will indicate that the maximum number of users/licenses you can monitor has been exceeded. 

In this case, you can restart the software, and it will run until the license count is exceeded again. If the license count is exceeded on a regular basis, you should either upgrade your license to allow you to monitor more users/licenses or reduce the number of applications you're monitoring.

Contact us to upgrade your License Statistics license if you need to monitor more users.

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