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| What should I do if License Statistics stops running because my maximum license count is exceeded? |
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Article ID: 109
Last Updated: 16th May 2011 02:49:21 pm
The terms of your License Statistics license agreement include limits on the maximum concurrent license usage and total license usage that can be monitored. The concurrent license usage is the number of licenses monitored
recently, and the total license usage is the sum of all users monitored in the past 14
days. If
you exceed these limits, License Statistics will stop running and the log will indicate that the maximum number of users/licenses you can monitor has been exceeded.
In this case, you can restart the software, and it will run until the license count is exceeded again.
If the license count is exceeded on a regular basis, you should either upgrade your license to allow you to monitor more
users/licenses or reduce the number of applications you're monitoring.
Contact us to upgrade your License Statistics license if you need to monitor more users.
Description
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From a customer email:
> Mr. Eberth from KBA just sent me a mail:
> - in the past 4 weeks he had one time a peak of 589 monitored
licenses. His License
> Statistics license is limited to monitor 500 licenses. What
happens if the number of
> monitored licenses exeeds the max. number of allowed licenses to
monitor?
> Is there a "tolerance" if this happens very rarely or do they have
to puchase additional
> licenses immediately?
> If they exceed the license count then the software will stop and
they must purchase more licenses. There is no threshold currently.
We've considered just blocking the service temporarily but this has not
been done so far.
I have a hard time to see how this can happen rarely though. This means
that 89 users would not use their applications for a single day? The
usage numbers are typically consistent with the applications being
monitored. The obvious solution is to monitor less applications or pay
for what you use.
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