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Answers to commonly asked questions about using License Statistics.
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There were 53 articles found in this category:
  1. questionWhat kind of set up is required before running License Statistics?
    Before running License Statistics, you simply edit a configuration file to specify site-specific information, such as the host server information of the applications for which License Statistics will gather statistics.

  2. questionWhich license managers does License Statistics support?
    License Statistics officially supports the following: FLEXlm (v8.0 and later) FlexNet IBM LUM (v4.6.8 and later) LM-X License Manager Sentinel RMS (v7.2 and later) Reprise License Manager (RLM) Hasp License Manager Smartplant License Manager (SPLM) Beta_lm RSoft LS-Dyna LicMan License Manager ...

  3. questionDoes License Statistics work with IBM LUM?
    License Statistics works with the most popular license managers. License Statistics can gather usage statistics from: LM-X License Manager FLEXlm/FlexNet Sentinel LM/Sentinel RMS IBM LUM Reprise License Manager (RLM) Hasp License Manager Smartplant License Manager (SPLM) Beta_lm RSoft LS- ...

  4. questionWhat is the "highest total license usage" entry in the log file?
    The highest total license usage entry in xflicstat.log looks like the following: NOTICE: Highest total license usage: 126 users! This log entry shows the greatest number of total users who are using the applications being monitored in the past 14 days. This count is used to ensure that you have ...

  5. questionSettings for using an external MySQL database with License Statistics
    License Statistics can work with an external MySQL database. The minimal supported version is MySQL 5.1. To use an external database with License Statistics: 1. Create the database. For example, type the following in the MySQL console: mysql> CREATE DATABASE database_name; 2. Edit or replace ...

  6. questionWhy do I get the error "Problem occurred while running external statistics utility"?
    You may see an error similar to the following in your License Statistics log file when monitoring Sentinel LM/Sentinel RMS or IBM LUM servers: [2008-07-30 08:56:00] WARNING: Problem occurred while running external statistics utility for 192.168.1.194! To fix this error, make sure that the query ...

  7. questionIBM LUM i4blt utility is extremely slow and causes License Statistics to fail. What can I do?
    On some Windows systems running i4blt, the utility can take anywhere from 2 to 20 minutes to complete. Furthermore, the reports may be incomplete, which can cause License Statistics to fail. This rare problem has been seen only under Windows with IBM LUM v4.6.8. This is an IBM LUM problem, not a ...

  8. questionProblems with time zone determination
    For a limited number of time zones; for example, Indonesia or Mexico, License Statistics may erroneously report that a license server is down when the server is still up. This error occurs because PHP is trying to automatically determine the time zone of the machine that License Statistics is ru ...

  9. questionWhat should I do if License Statistics stops running because my maximum license count is exceeded?
    The terms of your License Statistics license agreement include limits on the maximum concurrent license usage and total license usage that can be monitored. The concurrent license usage is the number of licenses monitored recently, and the total license usage is the sum of all users monitored in ...

  10. questionCorrecting problems with feature data being located on multiple servers
    Due to a bug in License Statistics v3.8, it is possible that some features may be erroneously duplicated on more than one server. This bug has been fixed in License Statistics v3.9; however, any existing misplaced feature data must be moved manually from the incorrect server to the correct serve ...

  11. questionHow do I report a problem with License Statistics?
    If you have a problem with License Statistics, please report it to X-Formation Support. In order to help us investigate the problem quickly, we will need the following information. In all cases, pack and send us the following logs, along with a problem description: The License Statistics log dir ...

  12. questionCan I specify which servers and vendor features to include and exclude?
    You can hide license servers or features from the License Statistics web interface in two ways, as described below. You can hide individual license servers or features by selecting the desired feature and clicking the Hide button in the General Information area in the License Servers page or F ...

  13. questionWhy do I see the message "Ignoring the negative user status from log!" in the License Statistics log?
    When importing a log to License Statistics, you may see a warning similar to the following in the License Statistics log: [2011-01-16 08:30:56] NOTICE: Importing log file C:\Program Files\X-Formation\License Statistics\importlog\slbfd.rl. Depending on file size importing can take several hours! ...

  14. questionHow to produce a FlexNet report log for importing usage data into License Statistics
    You can use a report log to import usage information from a FlexNet license server into License Statistics. The steps for producing and importing a report log are described below. Specify an option file in your license file. For example: SERVER this_host ANY 27000 VENDOR VMWARELM port=27010 "C ...

  15. questionWhat is the difference between License Statistics real-time usage and imported usage reporting?
    License Statistics real-time usage reporting works by gathering real-time data and usage statistics at specified intervals and storing the information in a MySQL database. The update interval cannot be less than 1 minute, which may produce small inaccuracies in the results, particularly when mon ...

  16. questionLicense Statistics web pages don't display correctly in IE on Windows Server systems
    If pages are not displaying well in Internet Explorer on Windows Server 2003 or 2008, you may need to disable Internet Explorer Enhanced Security Configuration (IE ESC). By default, IE ESC is enabled to decrease the possibility of potential attacks to your server via Web content and application ...

  17. questionHow to backup data from License Statistics
    Important: Be sure to make a backup before uninstalling License Statistics. All files will be deleted from the License Statistics installation directory during the uninstallation. To perform a backup of the License Statistics database: You must have License Statistics running on an embedded MyS ...

  18. questionIs License Statistics license usage data reliable?
    License Statistics lets you import existing data from a number of supported log files, including FlexNet (encrypted) report logs. The imported data is 100% accurate and can be used for reliable billing. License Statistics in real-time mode uses data sampling to gather statistics, which will have ...

  19. questionDoes License Statistics decrypt FLEXlm report log files to get statistics?
    Yes, License Statistics can decrypt FLEXlm log files. License Statistics needs a special import mode license to be capable to import FLEXnet Licensing Report Log files. Please contact us if you are interested in the functionality. After the data is imported it is viewable on a browser and availa ...

  20. questionHow does License Statistics work?
    X-Formation's License Statistics is a web application that lets you gather, monitor, and create reports of license usage information in diverse ways:   License Statistics gathers realtime data at specified intervals and stores it in a MySQL database. These data snapshots give you a comprehensiv ...

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