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Answers to commonly asked questions about FLEXlm-specific issues.
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Category Icon Installation (27)
Answers to commonly asked questions about getting License Statistics up and running.
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License Statistics information specific to Sentinel LM/RMS server
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Training documents for License Statistics.
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Answers to commonly asked questions about License Statistics.
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There were 73 articles found in this category:
  1. questionLicense Statistics v4.12.1 Release Notes
    License Statistics version 4.12.1 is a patch release to fix an issue (LICSTAT-6074) that disabled backing up, restoring, and cleaning an embedded MySQL database.

  2. questionLicense Statistics v4.12 Release Notes
    License Statistics version 4.12 includes the enhancements and fixes detailed below. Most of these improvements were made in response to customer feedback. For more information on how we incorporate customer feedback into our development process, see "Customer-driven development." For information ...

  3. questionLicense Statistics v4.10 Release Notes
    License Statistics version 4.10 includes the enhancements and fixes detailed below. Most of these improvements were made in response to customer feedback. For more information on how we incorporate customer feedback into our development process, see "Customer-driven development." For information ...

  4. questionHow do I specify a period of time by which to limit the results shown in License Statistics reports?
    If you're interested in seeing feature utilization for a particular time range, you should make use of the Usage Per User report. For more information, see Usage Per User report in the License Statistics Documentation.

  5. questionWhat is the difference between License Statistics realtime usage and imported usage reporting?
    Imported usage reporting lets you import and review log files from a number of license servers, whereas realtime usage reporting allows you to collect realtime data from the license server at configurable time intervals. Since imported usage reporting doesn't require a connection to the license ...

  6. questionUpgrading License Statistics
    You can upgrade License Statistics to a newer version using an embedded database or an external MySQL database. (To find out whether your database is embedded, please see the MySQL server configuration part of xflicstat.cfg file.) However, it is recommended to use an external MySQL database when ...

  7. questionActivating licenses using License Activation Center
    Activating your license using License Activation Center is simple: Go to the License Activation Center login page. Click the "Get your activation keys" link at the bottom of the login area. Enter the email address where you want to receive your activation keys. (If you get a message saying t ...

  8. questionHow can I report a problem with License Statistics?
    If you want to report a bug in License Statistics, please email us at X-Formation Support. As always, will do our best to tackle your problem. Furthermore, take into account the considerations described in Reporting a bug in License Statistics in the License Statistics Documentation.

  9. questionWhy doesn't License Statistics report server errors from my FLEXlm server?
    The License Statistics log may contain entries similar to the following: Vendor daemon status (on skeeter2): snpslmd: UP v8.4 Feature usage info: Users of SSS: (Error: 1 licenses, unsupported by licensed server) Users of BASIC_ANALYSES_MEMSSE: (Error: 1 licenses, unsupported by licensed se ...

  10. questionLicense Statistics v4.11.1 Release Notes
    License Statistics version 4.11.1 includes the enhancements and fixes listed below. Most of these improvements were made in response to customer feedback. To obtain more information on how we incorporate customer feedback into our development process, see "Customer-driven development." For infor ...

  11. questionWhat operating systems does License Statistics run on?
    License Statistics supports Windows and Linux. For more detailed information, see Operating system and resource requirements in the License Statistics Documentation.

  12. questionActivating a License Statistics license
    You must activate your License Statistics license whenever you: Do a new installation (see Installing License Statistics on Windows or Installing License Statistics on Linux). Upgrade/Renew your license (see Activating a license online).

  13. questionDo I need to install License Statistics on the license server machine?
    You don't need to install License Statistics on the license server machine. For more installation-specific information see License Statistics installation in the License Statistics Documentation.

  14. questionTroubleshooting configuration problems with IBM LUM
    An i4blt error suggests that your IBM LUM setup is incorrect and your license server must be configured properly. Otherwise, License Statistics will not work with IBM LUM. To troubleshoot IBM LUM issues, try running the i4blt troubleshooting commands listed in License server issues in the Licens ...

  15. questionWhich license managers does License Statistics support?
    If you are looking for information on license managers supported by License Statistics, please go to Supported license servers in the License Statistics Documentation. Please remember that any license manager that is not officially supported can be supported upon request.

  16. questionWhy do I see the message "Ignoring the negative user status from log!" in the License Statistics log?
    An "Ignoring the negative user status from log!" error is caused by an unmatched checkout/checkin combination, which can occur when the log contains additional borrow checkins. See Log file issues in the License Statistics Documentation for more information about this problem and steps to resol ...

  17. questionIs License Statistics license usage data reliable?
    License Statistics lets you import existing data from a number of supported log files, including FlexNet (encrypted) report logs. The imported data is 100% accurate and can be used for reliable billing. License Statistics in real-time mode uses data sampling to gather statistics, which will have ...

  18. questionWhat type of license usage information does License Statistics offer?
    Apart from reports based on specified criteria, License Statistics web interface offers standard set of information: current and historical license usage. current license usage for each feature for the given vendor, including used licenses, borrowed licenses, total number of licenses, and th ...

  19. questionRunning an SQL query on the License Statistics database
    You can obtain custom reports of license usage information by running a SQL query on the License Statistics database, using either the License Statistics web-based UI or a command line. See Generating custom reports in the License Statistics Documentation for detailed instructions on both method ...

  20. questionDoes the "Maintenance expires" message mean that my software will expire?
    The following informational message appears when the maintenance agreement for License Statistics is close to expiration: "Maintenance expires in (x) days! Please contact your reseller for renewal today!" For more information go to "Why should I renew my software maintenance?"

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