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Answers to end-users' commonly asked questions about LM-X.
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There were 21 articles found in this category:
  1. questionHow do I manage multiple programs running against multiple versions of LM-X License Manager?
    For local licenses, you need only ensure that the license path for each application is correct for its respective license. For network licenses, we recommend that you use the tools provided by your application vendor. You can easily start up multiple license servers on the same machine. If you a ...

  2. questionDo our users have to upgrade their license servers after we upgrade to a new LM-X License Manager release?
    Yes, when software vendors upgrade to a new LM-X release, their end users must also upgrade their LM-X license server. To upgrade the server, simply stop the server, replace the executable and start the server again. The new server will work with existing licenses. If you don't upgrade the serve ...

  3. questionHow can I obtain LM-X License Manager dongle drivers?
    If an LM-X dongle is plugged into a machine that does not have the dongle drivers installed, the Windows "Found New Hardware" dialog will appear. You can follow the prompts in this dialog to install the drivers using Windows update. You may also download the dongle drivers attached to this artic ...

  4. questionHow do I configure LM-X License Manager for high network connection rates?
    By default, Windows can handle a maximum of 5000 open TCP connections. If your loads are higher, you may experience problems such as failed requests for new connections and poor performance. You can improve Windows’ ability to handle the connections by making changes to the registry, as describe ...

  5. questionWhy doesn't LM-X License Manager return the harddisk hostid?
    The ability to retrieve a harddisk hostid using the LM-X End User Configuration tool or LM-X API is an OS limitation. Windows XP and Windows Vista are able to provide the harddisk hostid to LM-X, but permissions and hardware settings may prevent it from working. Windows 2000 and non-Windows plat ...

  6. questionHow do I uninstall LM-X License Manager on Windows?
    To uninstall LM-X on Windows: Uninstall the license server using the command line or LM-X End-user Configuration Tool. Remove environment variables (you may use the Client Application License Path tab in the LM-X End-user Configuration Tool). Delete the remaining files such as license server, ...

  7. questionHow an LM-X license server administrator can control access to licenses
    Floating licenses allow any number of users to have the software installed, but only a certain number of users to use the software simultaneously. When all allotted licenses are in use, other users must wait until a license becomes available to use the software. To use software licenses most e ...

  8. questionWhy am I getting communication errors between the client and LM-X license server?
    The following LM-X errors occur when there is a communication error between the client and LM-X license server. These errors indicate that data is being transferred, but there is a problem communicating with the network, such as insufficient user permissions or problems with a firewall. Error 1 ...

  9. questionWhich IP address should I lock my license to?
    To find your IP address hostid, run lmxendutil -hostid to see a list of your hostids. The following is an example list of hostids: IP Address: 192.168.10.50 Hostid: 8931C9DDAD84CA46 IP Address: 192.168.10.* Hostid: 38A435F6A34515F1 IP Address: 192.168.*.* Hostid: CFA93C2C46E862A4 IP Address: 192 ...

  10. questionHow do I use a HASP dongle with an Ubuntu operating system?
    With the Ubuntu operating system, you should ensure that the usbfs is mounted before installing a HASP dongle. To do this, add the following line in /etc/fstab: none /proc/bus/usb usbfs defaults 0 0 Additionally, on a fresh install of Ubuntu 10.10 x64, the package ia32-libs is required to insta ...

  11. questionHow can I solve problems with Automatic Server Discovery when using VMware?
    If you are using a VMware product and have problems using LM-X Automatic Server Discovery, do the following: 1. Verify that automatic discovery works by disabling the VMnet (e.g., VMnet1, VMnet8) adapters. 2. Re-enable the adapters and verify that the physical adapter is listed first in the mac ...

  12. questionWhy does the ethernet hostid disappear when the network cable is unplugged?
    In some cases, the ethernet hostid will be unavailable when the network cable is unplugged. This typically occurs only on Windows and has been seen on recent versions including XP and Vista. This behavior is vendor-specific, depending on how their drivers work. Unfortunately, there is nothing we ...

  13. questionWhy does the LM-X license server crash at start-up on Mac OS X 10.4?
    When starting up the LM-X license server at boot time on Mac OS X 10.4, LM-X may crash if the HOME environment variable is unset. This is not a bug in LM-X, but rather in Mac OS X 10.4. Note that this error does not occur when using LM-X on Mac OS X 10.5. To resolve this error, set the HOME envi ...

  14. questionDo you support redundant servers in LM-X License Manager?
    Yes, we do. LM-X License Manager's high availability licensing (HAL) feature lets end users specify backup (redundant) license servers that will continue to enable license hosting in the event that the primary license server goes down, an important feature for applications that require high avai ...

  15. questionCan the LM-X license server be shared over the internet?
    The LM-X license server works similarly to a web server communicating over TCP protocol, so it can easily be used over the internet. The server listens on a fixed port (6200 by default) and takes care of incoming requests.

  16. questionWhat are the system requirements for the LM-X license server?
    You can easily run the license server under any network using TCP/IP, such as over a LAN, WAN, the Internet, etc. For Windows, the license server will run on Windows 2000, Windows XP SP2, Windows Vista or Windows 2003 Server. You can run the license server as a service to ensure it starts up wit ...

  17. questionDoes LM-X License Manager allow our users to travel with their licenses?
    Yes it does. LM-X License Manager supports a wide range of license policies, including license "borrowing." Click here for an overview of some of the license policies that LM-X can handle.

  18. questionCan end users administer and monitor their licenses?
    Yes. With LM-X License Manager, software vendors can provide end users with a license file they can use as a standalone license or with a license server. Our license monitoring software, License Statistics, lets endusers monitor the use of floating or standalone licenses.

  19. questionCan I combine multiple license files into one?
    Although it is usually possible to combine licenses, we recommend that in most cases individual licenses are kept separate. LM-X protected applications will search specified license paths for standalone licenses until a correct license is found, so there is generally no reason for combining lice ...

  20. questionCan I run more than one license server on a single machine?
    Yes. Each license server will host licenses for a specific vendor. Ask your application vendor to give you a correct version of the license server for the vendor's licenses. If you have two license servers from different vendors, the servers can coexist if you ensure that each server runs on a u ...

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